FAQ

You’ll feel the Fly difference the moment you walk into one of our studios. Our positive energy greets you when you walk in the front doors, and you will leave with a newfound strength and confidence after you’ve finished your first class.

Our cycling classes are full-body workouts where we ride to the rhythm, feeling the beat and using inspiring playlists curated by our instructors. Our strength classes use intervals and cardio combined with weight training with props to make your workout fun yet challenging. Our barre classes strengthen and tone you with a signature burn that will energize you. We also offer a variety of yoga classes, from candlelight to power, sculpt & gentle flow classes. Our Pilates reformer sessions are fast-paced, detail-oriented and completely empowering.

We believe your sweat session should be fun. You can dance on your bike or in your circuit class with your posse. Fly is your new happy hour!

Fly workouts are for everyone, every fitness level. It’s scary to walk in and take your first class, no matter your experience, so our highly trained instructors offer variations and modifications throughout each class while also teaching to the highest level, ensuring that all workouts can be adapted to any fitness level. We encourage beginners to start slowly. Kids are welcome from 13 years of age or older as long as they are accompanied by an adult. You must be 18 to attend class on your own.

If you’re new, remember there are always new people in class! Our highly trained staff are here to answer questions. Come, have fun, pace yourself and enjoy your first time!

Before your first class, make sure you hydrate. Check in at the front desk 15 minutes prior to class to make sure you’re ready and have everything you need for class. For cycling especially, we strongly encourage you to arrive with ample time before the class begins to get fitted for shoes and the proper bike setup.

We recommend that you sign up online or book ahead by downloading the MindBody App on your phone to lock in your spot in class.

Arrive at least 15 minutes early. For all classes, a Fly team member will be there to assist you in finding the correct studio for your class and getting the necessary equipment prepared. Please note: entrance to class is not permitted after 5 minutes after the start time for the safety of all our participants. If you are not signed in 3 minutes prior to class, your spot may be released to another person on the waitlist.

Sign your waiver. If you are new to Fly, you will need to fill out the waiver online or grant yourself extra time before class to do so at the front desk. You can review any other safety instructions when you arrive. If you are under 18 your parent/guardian must sign the waiver and all participants must be at least 13 years old.

Cycling classes. If you are coming to your first cycling class you must wear cycling shoes. Fly offers cycling shoe rental options at each studio.

Barre & yoga classes. If you are coming to your first barre or yoga class you are required to wear sticky socks in the barre studio. If you do not own them, we offer them for purchase in the studio.

Cycling: For your first Fly cycling class, we offer complimentary shoe rental. If you prefer to bring your own shoes, our pedals are compatible with SPD cleats.

Barre & Yoga: You must wear grip socks for your own safety and for the safety of others. If you do not own them, we offer grip socks for purchase in the Fly boutique.

For all of our classes, we provide complimentary towels and in-studio barre & yoga mats.  We have filtered water fountains and beverages available for purchase, depending on the location.

We recommend that you wear form-fitting tops and bottoms that stay out of the way during class. This is to prevent clothing from snagging on equipment. Athletic clothing is required for all Fly classes. You must wear SPD-compatible cycling shoes at every Fly cycle class. For strength classes, sneakers are required. For barre, Pilates & yoga classes, we require grip socks and sell them in the studio. Shoes are not allowed in the barre/yoga studio classes unless you have a pre-approved exception due to injury from studio management.

We strongly suggest scheduling your class in advance to ensure you have a spot. To schedule, find our studio’s MindBody listing and follow the instructions for creating an account to reserve your classes. You can download the MindBody app and reserve a spot on your phone or computer or you can also contact your studio’s Fly team and have them assist you to create an account to reserve a class.

Yes. At Fly, we honor requests to hold a specific bike. To do so, make your class reservation first, and then follow the reservation link in your confirmation email. Bike reservations are a first come, first serve basis. Bikes otherwise be automatically assigned 30 minutes before class begins.

Please arrive at least 10 minutes prior to class time. If you are running late, please call the studio to let us know so we can hold your spot. If there is a waitlist for the class, you must be there 3 minutes prior to class in order to hold your spot or it will be given away to those on the waitlist.

Classes start promptly. For your safety and that of other participants, we do not allow late entrance to classes after the 5-minute mark.

The Fly studio has individual shower facilities and bathroom stalls. There is a ready area outfitted with storage cubbies, towels, hair dryers, and a variety of personal care amenities for client use.

You must cancel your spot in a Fly class prior to 12 hours before the class start time or you may be subject to our late cancellation fee. Late cancels and no-shows will be charged a late fee or lose their class, depending on your studio’s policies. You can cancel your class by accessing your account online or by contacting your Fly studio.

If you choose to be added to a class waitlist and no longer wish to be part of the class, you must remove yourself from the waitlist at least 12 hours in advance of the start of class or before your class reservation is granted.

Yes. If a Fly class is full, you have the option to be added to our waitlist by selecting the “Add to waitlist” option. MindBody will notify you by email and/or text (according to your preferences) if a spot becomes available in the class for which you are waitlisted. You will be asked to confirm or deny your spot in class. To check your waitlist status, log into MindBody, go to My Info, click My Schedule.  If you got into the class it will say “Waitlist Unconfirmed.”

You can reserve classes within the 7-day booking period or by calling the front desk during our regular business hours or leaving a voicemail.

We will not permit entrance into a class after 5 minutes post-start time. This is for the safety and experience of all other members within the classroom.

Training on the Pilates Reformer is available at many of our Fly studios can be done in either private sessions or in a small group/class setting. You may purchase sessions online, and all sessions are performed on the Allegro reformer in our dedicated Pilates studios. They are perfect for anyone with either scheduling constraints, a need for privacy, or specific goals (including pre- and post-natal needs, or special injury programming). Reformer sessions are 50 minutes long.

Absolutely! All Fly members enjoy luxe in-studio member perks including unlimited classes, laundry service, complimentary shoe rental and retail discounts.

Yes. Fly has its own fitness boutique including retail options such as lululemon, Onzie, Splits59, Free People, capriBLUE and more. Brands and inventory may vary between studios.

Returns can be accepted for exchange or store credit only. Returns or exchanges will be honored within 30 days of purchase. Valid only on unworn, unwashed merchandise with tags still attached. Discounted items are purchased as final sale.

Contract memberships must be canceled through your local studio. Please contact the Fly team directly outside of the cancellation window in order to confirm your cancellation.